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Knowledge base
General
Getting Started
1
How to remove a site from geoblocking
FAQs:
Trial FAQs
0
General
26
What is a backup?
What is a malware?
What is an SSL?
What is the largest site that WP Remote has backed up or can back up?
What other WordPress products have you got?
View all 26
Licenses and Legalities
3
Can I install WPRemote on my clients’ sites?
Are there coupons available for discounted upgrades?
Is WPRemote GPL compliant?
Pricing
45
Is there a setup fee?
I signed up and paid, what do I do now?
How does the 7-day free trial work?
How do I activate the 7 days free trial after creating the subscription?
How does payment work?
View all 45
Affiliate
19
Does BlogVault have an Affiliate Program?
How does the Affiliate Program work?
How much and for how long do our Affiliates earn commissions?
How will the Affiliate get paid?
I don`t have a blog or a website, can I still participate in your affiliate program?
View all 19
Account
20
Can I cancel my WPRemote account anytime?
How do I create a secure password?
Can I change or reset my email address linked to my WPRemote Account?
Can I change or reset my password linked to my WPRemote Account?
Can I connect the site from my WP-Admin dashboard to WPRemote dashboard?
View all 20
Backups
29
Can I disable the backup operations whenever I want?
Can I back up a WordPress website with WPRemote?
Can I backup my website in real time?
Can I change the time at which the backup takes place?
Can I configure a site to never backup?
View all 29
Client Reports
10
Can I check what WPRemote is backing up?
Can I delete website reports?
Can I show my clients the backups made by WPRemote?
Can I show my clients the security scans made by WPRemote?
Can I show my clients the status of site backups?
View all 10
Security
70
Isn’t WordPress secure enough?
My site got infected and I didn’t receive any alerts?
Why am I getting so many failed login attempts?
Why will an SSL certificate not suffice?
Can I scan multiple websites?
View all 70
Misc
16
Can I add subscribers or clients or team members to my WPRemote account?
Are my FTP details stored anywhere?
Can I have all backups sync to my Google Drive and not Dropbox?
What format SSH key do i need to use for SFTP?
When I download backups to my computer, am I pulling the backup from a WPRemote server or my own?
View all 16
Multisite Network
10
How do you handle WordPress Multisite installs?
Can I migrate the sub-site of a multisite to a separate single site domain?
Can I migrate to a multisite network with WP Remote?
Does a subdomain count as a separate site?
Does WP Remote work with Multisite WordPress (WPMU)?
View all 10
Support
5
Can I talk directly to the Support team?
Do I need to pay for support and help?
Do you have a support ticketing system?
Do you work every day?
How can I submit a feature request?
Site Management
5
Can I activate or deactivate plugins or themes directly?
Can I add new plugins or themes directly?
Can I check active plugins or themes directly?
Can I see which plugins or themes need to be updated?
Can I update plugins or themes directly?
Staging & Merge
35
Can I check the differences between staged site and my actual site before merging?
Can I delete my staging site?
Can Google index my staging site?
Can I create the staging site on my own server?
Can I go live with a staging site to another domain?
View all 35
Team & Client Management
11
Can I manage my WPRemote Dashboard users?
Can I manage user roles in my site on WPRemote dashboard?
How can my client access the dashboard?
I was added as a team member. Can I access that site?
What is the difference between Clients and Team users?
View all 11
Website Migration
28
Can WPRemote migrate even WooCommerce websites?
Can I use WPRemote to migrate to another address?
Can I migrate a previous backup to a new server?
Can I migrate my site to a new web host without changing DNS settings?
Can I migrate the sub-site of a multisite to a separate single site domain?
View all 28
Help Documentation
Account
23
How do I Setup my WPRemote account?
How do I add more websites on WPRemote?
How do I remove a website from my WPRemote subscription?
How do I upgrade or downgrade my subscription?
How do I view my current WPRemote subscription and bills?
View all 23
Billing
6
How do I upgrade or downgrade my subscription?
How do I change the credit card linked to my WPRemote account?
How do I change my current billing address?
How do I download my invoices?
How do I print an invoice?
View all 6
Backups
9
How do I Backup when I want to?
How do I Custom Schedule my website backups?
How do I pause backups?
How do I backup non-WordPress folders?
How do I exclude certain files from backing up?
View all 9
Auto-Recovery
6
How do I Restore or Recover my site?
How do I see my old Backups?
How do I selectively restore certain files and tables?
How do I selectively restore certain files only or certain tables only?
How do I download a plugin from an older plugin using WPRemote?
View all 6
Merging
3
How do I merge my staging site with actual site?
How do I selectively merge?
How do I check the modifications I make on my staging site?
Staging
7
How do I Stage my site using WPRemote?
How do I protect my Staging site with a password?
How do I share the staging site with my team or clients?
How do I test PHP version compatibility?
How do I access database with phpMyAdmin?
View all 7
Migration
4
How do I backup before migration?
How do I migrate my website?
How do I restore an old backup to new server?
How do I selectively migrate my website files or tables only?
Manage SIte
19
How do I update my plugins from within the WPRemote dashboard?
How do I update my themes from within the WPRemote dashboard?
How do I add new plugins or themes?
How do I check active plugins or themes?
How do I activate or deactivate plugins or themes?
View all 19
Auto-Validate
1
How do I validate or test restore my backups?
Upload or Download Backups
2
How do I download backups?
How do I upload backups to Dropbox?
Scan
4
How do I perform an on-demand scan?
How do I custom schedule scanning of my website?
How do I scan non-WordPress folders?
How do I see hacked files?
Protect
13
How do I enable Firewall on my site?
How do I enable Login Protection my site?
How can I see the Login Logs made on my website?
How can I see the Traffic Logs made on my website?
How do I see details to the Traffic Logs made on my site?
View all 13
Clean
6
How do I clean my website?
How do I find my FTP Credentials?
How do I know that the credentials are correct?
How do I Select Folder with WP Installation?
How do I know that my website is hacked?
View all 6
Manage App
3
How do I disable the backup or security operations?
How do I look for specific sites on the WPRemote dashboard?
How to set up slack integration from my dashboard?
Affiliates
10
How do I become an affiliate?
How do I access my affiliate dashboard?
How do I get the affiliate URL or link?
How do I create a campaign?
How can I see the campaigns that I create?
View all 10
Manage Clients and Team
6
How do I add clients to my WPRemote account?
How do I add team members to my WPRemote account?
How do I delete clients or team members from the dashboard?
How do I modify clients or team members access to their sites on the dashboard?
How do I re-assign or modify clients access to their sites on the dashboard?
View all 6
Website Reports
15
How do I create a new Report?
How do I schedule reports?
How do I check all my previous reports?
How do I edit a Scheduled Report?
How do I Pause a Scheduled Report?
View all 15
Help Desk Software
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