Security

Does WPRemote remove or delete infected files that are part of the website and WordPress?
By default, WPRemote scans only WordPress files. However, you can also add non-WordPress files and then run a scan.
Fri, 24 Apr, 2020 at 12:17 PM
Does WPRemote scan all the files on my website?
By default, MalCare scans only WordPress files. However, you can also add non-WordPress files and then run a scan.
Fri, 24 Apr, 2020 at 12:21 PM
Does WPRemote scan website database?
Yes. WPRemote scans WordPress tables in the database.
Fri, 24 Apr, 2020 at 12:22 PM
Does my site get cleaned manually or automatically?
Both. Normally the hacks are cleaned automatically but there are instances where a hack that is more complex, or is present in sensitive locations of a webs...
Fri, 24 Apr, 2020 at 12:22 PM
How do I begin the cleanup process?
Once our system alerts you of a hack found on your website, you will need to log in to your WPRemote account. Next, select the hacked site that you want to ...
Fri, 24 Apr, 2020 at 12:24 PM
How do I block IPs manually?
We currently do not have that provision. Please let us know the IPs you want to block.
Fri, 24 Apr, 2020 at 12:25 PM
How do I exclude all files with a particular extension (e.g. .zip) from being scanned?
Unfortunately, you cannot exclude any WordPress files from being scanned. It is better to scan every file in WordPress directories so as to find any malware...
Fri, 24 Apr, 2020 at 12:26 PM
How do I know that WPRemote is accurate?
WPRemote does not allow room for faulty security. It catches malware on your site, and only after it verifies that the malware is truly malicious, it alerts...
Fri, 24 Apr, 2020 at 12:27 PM
How do I report a hack or malware in my site?
Please contact us and we will get back to you ASAP.  
Fri, 24 Apr, 2020 at 12:28 PM
How do I stop an in-progress scan or clean up?
While you cannot stop an in-progress scan due to security reasons, you can, however, cancel the cleanup activity once it has started by simply clicking the ...
Fri, 24 Apr, 2020 at 12:29 PM